Frequently Asked Questions
Where can I find guest reviews for the resort?
Tripadvisor.com is a website used for guest reviews.
What water amenities are offered at the resort?
6 Outdoor Pools (one is for adults only because it has a swim up pool bar), 2 Outdoor Kiddie Pools, 4 Outdoor Hot Tubs. 1 Indoor Pool, 1 Indoor Hot Tub, 1 Indoor Lazy River.
What water amenities are heated?
The indoor water amenities are heated.
What time is check-in and check-out?
Check-in time starts after 4:00 PM (there is someone there 24 hours). Check-out time is before 11:00 AM.
What room types have a washer and dryer provided?
All units at North Beach Resort & Villas have washer and dryers.
What restaurants are available at the resort?
21 Main Restaurant is open for dinner. The Seaside Café is open for breakfast in the towers. Swim up pool bar and pool side grill is available on the pool deck. Times vary based on season.
What other amenities are offered at the resort?
Exercise room, Cinzia Spa, Shuffleboard, Corn Hole, and Giant Chess and Checkers.
What is your refund policy in the event of a hurricane?
HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.
What is the tax percent on a room?
What is the security deposit/ worry free vacation fee for?
What is the resort's Do Not Disturb policy?
Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.
What is the parking garage height clearance?
The parking garage clearance is 6.8 ft.
What is the cancellation policy?
We understand plans change which is why we created our risk-free cancellation and change policy. The advance deposit is 100% refundable if a reservation is canceled outside of the risk-free period. For 1 and 2 Bedroom Units: The advance deposit is 100% refundable if a reservation is canceled outside of the risk-free period (as noted below). Stay dates from NOW - March 25, 2021: Reservations canceled within 48 hours of arrival can reallocate the advanced deposit funds toward future dates within one year of the original stay dates. Stay dates from March 26, 2021 forward: Reservations canceled within 14 days of arrival can reallocate the advanced deposit funds toward future dates within one year of the original stay dates. If a guest wishes to move their reservation, no extra charge will be made. Please note that changes to the reservation will be subject to availability and any rate differences. For 3, 4, 5 and 7 Bedroom Units: The advance deposit is 100% refundable if a reservation is canceled up to 30 days prior to arrival. If you cancel 30 days or more before your arrival date you will receive a full refund. If you cancel within 30 days of your arrival date you will forfeit the deposit; failure to show, date changes or cancellation within 30 days of arrival constitutes forfeiture. For guest convenience, reservations canceled within 30 days of arrival, can reallocate the advanced deposit funds toward future dates within one year of the original stay dates. If a guest wishes to move their reservation, no extra charge will be made. Please note that changes to the reservation will be subject to availability and any rate differences.
What is included in the resort fee?
The resort fee covers usage of all resort amenities.
What is included in a full kitchen?
Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.
What housekeeping services are available daily?
These services must be purchased through the front desk.
What bathroom and kitchen supplies are provided in my unit?
Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)
What attractions are within a 15 minute drive radius?
Barefoot Landing, House of Blues, Tanger Outlets, Bass Pro Shop, Pirates Voyage, and Carolina Opry.
What are the pool hours?
9AM to 10PM.
What amenities are included in my room?
Every room is equipped with a hairdryer, iron & ironing board, and safe.
Is there Wi-Fi available?
Yes. Wireless internet is available throughout the resort.
Is there a shuttle to the local attractions?
No. Taxis are available upon request at the front desk.
Is there a shuttle to and from the airport?
No. Taxis are available upon request at the front desk.
Is there a grocery store nearby the resort?
Yes there are grocery stores within a 5-15 minute drive of the resort.
Is breakfast provided at the resort?
You can purchase breakfast at the Seaside Café for $12.66 each.
How old do I need to be to stay at this resort?
Everyone in the room must be 25 years or older unless they are accompanied by their parent or legal guardian.
How much is the security deposit/worry free vacation fee?
If you are paying in cash, a security deposit of $100 is required at check-in which is refunded when your stay is over. You can also purchase the Worry Free Vacation fee for $39.95 plus tax, non-refundable, paid with your first night stay deposit.
How many parking passes will I be given?
All parking must stay within that driveway of the rented unit. If you need additional parking please call the front desk at 843-315-2520.
How far away is the airport?
Myrtle Beach International Airport is 15.7 miles or approximately 27 minutes away from the resort.
How do I adjust my reservation?
You can contact the reservations department to make changes to your reservation. If you booked through a third party (examples: expedia, hotels.com, booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.
Does the resort provide parking?
Yes. Free parking is available for all cottages with their own driveway/parking space. Our parking garage is also available for overflow parking next to the towers
Do you offer a concierge on site?
Do you have room service?
Do you have handicap accessible rooms?
No. All doorways can accommodate a wheelchair.
Do I need a credit card at check-in?
Yes. The credit card used to make the reservation must be present at check-in with card holder and matching ID for verification purposes.
Do any rooms have a Jacuzzi tub?
Yes, however these unit do vary.
Can I rent chairs and umbrellas for the beach?
Yes you can through Lacks Beach Services (843-448-7741) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact Lacks Beach Services or speak to a lifeguard for exact pricing.
Can I rent bicycles while I’m on vacation?
The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).
Can I rent a beach wheelchair on my vacation?
Yes. Free Beach wheelchair for Myrtle beach- 843-918-1488 - They can be used from 8am to 5pm, no overnight request. They are based on availability and cannot be requested ahead of time. Large vehicles are required to transport the chairs (SUV, van, or pickup truck). Delivery and pickup services are available and there may be an additional charge per service during the summer season. For any questions please call Beach Services at (843) 663-8600.
Can I pay my security deposit in cash?
Yes but you will receive your $250 refunded in check form in the mail within 7 days after check-out.
Can I pay my balance in cash?
Yes you can but you still have to bring the credit card used to make the deposit with you.
Can I make payments on my balance before my vacation?
You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.
Can I fish on the beach?
Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).
Can I bring my pet with me on vacation?
Can I book a reservation without a deposit?
An advance deposit equal to the first night’s stay will be taken upon booking for all vacation guests. Your reservation’s remaining balance is due at time of check-in.
Are trailers and motorcycles allowed at the resort?
Are roll-a-way beds available at the resort?
Are pool towels available?
Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.
Are linens provided?
Are early check-ins and late check-outs possible?
Not during the summer season, (April-August you can request with it the front desk (843-315-2520) during the off season but it is never guaranteed.
Are cribs available?
Pack and Plays are available on a first come, first serve basis.
Am I allowed to grill at the resort or on the beach?
No. Grills are not allowed at the resort or on the beach due to fire and environment codes. Some units do provide grills for your use.
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