RESERVATION / CHECK-IN POLICY
In response to changing marketplace conditions, we are committed to ensuring our guests experience flexibility during these challenging times. We have temporarily modified our Reservation Policy (in blue font below).
At time of booking, NO deposit will be required if your arrival date is outside of 14 days. At 14 days prior to your arrival date, your credit card will automatically be charged the advance deposit equal to the first night’s stay of your reservation. Your reservation’s remaining balance is due at time of check-in.
If your arrival date is within 14 days, an advance deposit equal to the first night’s stay will be taken upon booking for all vacation guests. Your reservation’s remaining balance is due at time of check-in.
A deposit of $100.00 per person will be taken upon booking for all golf packages. For all reservations, the balance is due in full upon arrival.
Check-in time is after 4:00 pm.
Check-out time is before 11:00 am on the day of departure.
All guests must be 25 years or older unless accompanied by a parent or legal guardian.
Payment options are credit card (Visa, Mastercard, American Express & Discover only), debit card, cash, traveler’s check, or money order. A valid photo ID is required at check-in. No personal checks will be accepted for payment.
Reservations must be in US Funds. Reservations are not transferable.
Any credit or debit card used to make a payment or online reservation must be presented at check-in with a matching valid photo ID. If the credit or debit card is not present, it will be refunded the amount it was charged, and a new credit or debit card will be needed to charge the balance.
Total stay value includes applicable taxes & fees.
A $250 security deposit is due at check-in for all cash payments and is refundable by mailed check after check-out minus any incidental charges during the time of stay.
For guests using a debit card for the security deposit, please note the hotel will place a temporary hold on the card. At check-out the hotel will release the hold; however, it depends upon the cardholder’s bank as to the timeliness of this release. Depending upon the bank, funds may be held from 3 to 14 business days after departure.
Once registered, there are no refunds for early departure.
We reserve the right to require a minimum number of nights stay in any unit at any time of the year.
Discounts are applied when reservations are made. No additional discounts apply.
Rates are subject to change.
Reservations are not final until property acceptance via email.
Considerations and every effort is made to honor a guest’s special request; however, we are unable to guarantee them.
We are committed to ensuring our guests experience flexibility during these challenging times. We have temporarily implemented the following cancellation policies (in blue font below).
For guests with existing reservations for any future arrival date, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by May 31, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
For guests making new reservations for any future arrival date between today and May 31, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
The advance deposit is 100% refundable if a reservation is canceled up to 30 days prior to arrival.
The advance deposit is non-refundable if a reservation is canceled within 30 days prior to arrival
Guests who do not arrive on their scheduled arrival date and do not inform the hotel of their wish to change their stay dates, they will forfeit the advance deposit.
TAXES AND FEES
Rates are subject to the city of North Myrtle Beach’s 12% Lodging Tax. Tax rates may change without notice.
A Resort Fee of 7% of the room rate will be applied to each night of your stay. The fee includes periodical maintenance associated with use of all on-site amenities, property shuttle, Barefoot shuttle, parking, pool towels, local and domestic long-distance calls and more.
A Marketing fee of $2.00 will be applied to each night of your stay.
An optional Damage Waiver Fee can be added to your reservation in the amount of $39.95 that covers up to $1,000 in non-negligent damage.
The Damage Waiver Fee is not insurance but is an agreement that covers non-negligent or accidental damage. Non-negligent or accidental damage may include but is not limited to: scratches to the wall, accidental breakage of glassware, spills, minor stains, and accidental furniture breakage.
The Damage Waiver Fee does not cover intentional or neglectful damage to the unit. This may include but is not limited to damage caused by a party, damage caused by smoking or pets, theft or removal of unit inventory, or furniture breakage if determined negligent.
Guests’ personal property is not included under the terms of the Damage Waiver.
HURRICANE CANCELLATION POLICY
In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund.
If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.
This property is smoke-free. A $250.00 cleaning fee will apply if smoking occurs within a guest’s room.
Motorcycles, boats, trailers and other recreational vehicles are not permitted on the property or in parking areas.
Assigned parking passes must be present in all vehicles either in front window dash or hanging from the rearview mirror.
One parking pass will be allotted for One-Bedroom Units. Two parking passes are allotted for all Two- or Three- or Four- or Five-Bedroom Condos/ Cottages.
Over-sized vehicles and trailers may not be accommodated. For multiple or oversized vehicles, please contact the resort before arrival.
The resort does NOT ALLOW PETS. Service animals must be registered, and this does not include emotional support animals. If there is evidence of a pet in your room, you will be charged a $250.00 cleaning fee.
We do not authorize reservations to residents who reside in Horry and Georgetown County.
We are not responsible for money, jewelry or other valuables lost or stolen on property. In-room safes are available for your convenience.
Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.
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